This research contributes to fill the gap in the existing literature by introducing and validating a new SQ model specifically for tramp shipping. It was revealed that the SQ model of six dimensions of Corporate Image, Customer Focus, Management, Outcomes, Personnel and Technical, and their 18 associated attributes could be used as a reliable tool to measure service quality in tramp shipping. ![]() Interviews were conducted with various parties in the tramp sector while a survey using a sample size of 343 tramp shippers and 254 tramp service providers was also conducted with tramp shippers and tramp service providers. The study employs a triangulation approach, utilising literature review, interviews and surveys to develop, refine and verify the SQ model proposed. This study recognises the gap in the existing maritime literature and aimed to propose and validate a service quality (SQ) model to address such a gap. In this respect, however, no prior research has been conducted for this market segment. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to understand critically what construe the service quality for the tramp sector. Tramp shipping constitutes a prominent segment of the shipping market. Source : Crédit photo : of research paper on Economics and business, author of scientific article - Vinh V. Such ships would sometimes operate a regular service between two or more ports as “liners,’ but could also operate in the ‘tramp trade,’ where vessels would go wherever they were required.īelow are some examples of different vessels:Ĭontainer vessel Liquefied Gas carriers Oil Carriers ![]() The cargo would be stowed in different holds and the speed and effectiveness of the loading and unloading process would depend on the skill of the ship’s crew and the port workers, or ‘stevedores.’ Known as general cargo vessels, they would be geared, meaning that they are equipped with their own cargo loading equipment, usually in the form of derricks. Historically, dry cargo vessels were the mainstay of the world’s merchant fleet. Liquid cargoes are predominantly petroleum based, but may also include chemicals and liquefied gasses. For the purposes of this article, cargoes are divided into:Įach of these can be divided further into subcategories.ĭry cargoes include bulk, general and breakbulk, containers, reefer, and Ro-Ro. To begin with, we will define the main cargo types. Modern seagoing commercial vessels come in all shapes and sizes and are designed to carry a wide variety of cargoes. There are many different types of ships, and the differences are mostly based upon the type of cargo the ship transports. Shipping types require different documentation, handling, arrival times and means of transportation. The shipping process follows the manufacturing and the packing of goods and is controlled and overseen by a shipping or logistics company. It is the physical movement of goods from one point to another, such as the moving merchandise from the warehouse to the customer. Here we look at what we mean by ‘shipping’ and the vocabulary surrounding this area. GBN has been providing an outline of the world of trading.
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